Refund policy

REFUNDS/RETURNS/EXCHANGES:
Please measure your neck or wrist before ordering “Custom” or “Made-to-Order” jewelry. Please ensure correct spelling, font type, and color choices prior to ordering any “Custom” or “Made-to-Order” jewelry or accessories. All jewelry and accessories marked as “Custom” or “Made-to-Order” are non-refundable, and not returnable, or exchangeable, therefore ALL CUSTOM & MADE TO ORDER SALES ARE FINAL.

**** I will not issue refunds because of incorrect chain lengths ordered. Photos are intended for reference only. Please measure your neck or wrist before you order. I will not issue refunds because of incorrect spelling, AKA typos, unless it was a verifiable mistake made by me. ****

UNDELIVERABLE PACKAGES:
Please make sure that your shipping address is up to date with Etsy and PayPal. I ship to the payment address provided and cannot accept responsibility for misdirected packages. If a package is returned to me undelivered for any reason, you will be assessed additional shipping costs and invoiced via PayPal. I will reship your package once postage payment is received. 

REPAIRS:
If for any reason your purchase is in need of a repair please send me a message through Etsy. All repairs take approximately 1-2 weeks. I charge a flat rate fee of $15.00 for repair work. Buyer is responsible for any shipping fees on repair work. 

***Please note that my items are handmade. Most items are delicate and need to be handled with care. I am not responsible for items broken due to improper handling or normal wear and tear. Please be kind to your jewelry! ****